Frequently Asked Questions - Web Hosting


Web Hosting Pre-Sales Information
Yes you can password protect directory's within CPanel.
No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
No
At our prices web hosting only needs to be paid yearly.
The control panel we use is called Cpanel. A demo of Cpanel can be found here. Login with the username demo, and the password demo.
Yes, tax is included within the price.
Yes, we allow adult sites.
Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Visa and Mastercard with multi-currency billing. Read More...
Yes, we allow sites to have commercial advertisements.
We will NOT place ads on your site.
Web Hosting DNS (Domain Name Server)
It usually takes 24-48 hours for a domain to fully propagate.

Please read your welcome e-mail if you have lost your welcome email you can contact us requesting your dns details.

Currently the nameservers to set for Web Exchange hosting plans will be either:

 

ns51.websitewelcome.com
ns52.websitewelcome.com

OR

ns269.websitewelcome.com
ns270.websitewelcome.com

 

Sub Domains and Addon Domains
To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.aussie.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here

www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
An addon domain is a fully functional domain that will work from a folder with in your main site.
It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
Control Panel (cPanel)
To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
You go to http://www.yourdomain.com/cpanel
Yes. Go to the online Cpanel Manual
E-mail Access and Instructions
To create an email account login to your control panel and click add/remove email account's.
For both incoming and outgoing mail server put mail.yourdomain.com
yourdomain.com/webmail/
Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
SSL Protocol (Secure Sockets Layer)

SSL security protocol and using it on our hosting.

A shared ssl displays as https://ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
We need to activate the shared ssl on each site manually that will require it.
Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
Billing for Hosting Services
If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."
All online payments are recurring. Your payment will automatically be deducted in advance according to the billing cycle you selected. Alternatively, Aussie-Net Solutions Online will consider sending out manual recurring invoices for services upon arangement. Contact Us for enquiries.
Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund.
Software Versions for Aussie-Webhost hosting.
Our servers automatically stay up to date with the most recent stable Cpanel version.
We are using version 4.0.15
We are using version 5.6.1.
We are using version 4.3.3 and 4.3.4
FTP - File Transfer Protocol
Please allow 24 hours for your FTP password to sync with your Cpanel password.
Make sure you are uploading to the right web directory which is the public_html folder.
We recommend downloading WS FTP from here. Alternatively if you are using Windows XP you can access your web directories using Windows Explorer (not Internet Explorer) by typing the following into the file address bar: ftp://username:password@www.yourdomain.com
Hosting Directory Paths
The path is /home/username/public_html
The path to perl is /usr/bin/perl
The path to curl is /usr/bin/curl
The path to ImageMagick is /usr/bin/
The path to convert is /usr/bin/
The path to sendmail is /usr/sbin/sendmail
CGI / ASP / PHP / MySql / JSP
Login to your Cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Make sure that they are chmoded to 755